Being an Effective Leader

Course Code: REL-PAC-0-BEL

Hours: 1

Type: Online Course

Content Expiration Date: 10/31/2023

Learning Objectives:
Discuss the importance of being an effective leader.
Identify specific traits of an ineffective leader.
Describe discretionary effort and how it contributes to a successful organization.
Discuss key behaviors of effective leaders.
Identify tactics of an effective leader.
Define organizational alignment.
Describe how to achieve workforce organizational alignment.
Recognize organizational gaps that promote turnover.

Outline:
Hour One I. Introduction II. Overview: Leadership III. Discretionary Effort IV. Key Leadership Tactics 1. Integrity a. Spin and admini-speak b. How to increase integrity 2. Intent a. Purpose b. Behavior c. Impact on credibility 3. Capability a. Talents b. Attitudes c. Skills d. Knowledge e. Style 4. Results a. Achieving goals b. Taking responsibility for failures c. Learning from results 5. Learning engagement (matching terms and definitions) V. Key Behaviors 1. Communicating clearly a. Verify facts b. The effects of indirect communication c. Unexpected outcomes d. Confusion e. Difficult discussions f. Defined expectations g. Trust vs avoidance i. Learning engagement (scenario with multiple-choice questions) ii. Learning engagement (scenario with multiple-choice questions) 2. Demonstrating respect a. Influencing forces b. Personal bias and prejudice c. Taking credit for others’ work 3. Being accountable a. Who is most aware of issues? b. Decreased results c. Making restitution d. Scenario: healthcare system makes restitution to employees 4. Listening a. Paraphrasing b. Open-ended questions c. Advice vs understanding 5. Keeping commitments a. Dividends vs trust taxes b. Personal and professional capacity c. Tracking commitments d. Understanding the commitment e. Fear of committing 6. Learning engagement (multiple-choice questions) VI. Organizational alignment 1. Mission, vision, and values alignment a. The “Why” b. Learning engagement (identifying key components) c. Momentum i. Mass ii. Velocity iii. Direction d. Commitment i. Vision ii. Values iii. Persistence e. Initiative i. Teamwork ii. Interfacing iii. Innovation f. Reciprocity i. Trust ii. Respect iii. Growth 2. Learning engagement: (fill in the blanks) VII. Preventing workforce turnover 1. Understanding the position a. Job shadowing b. Work environment c. Job description d. Recruitment e. Aligning behaviors 2. 4 C’s a. Compliance b. Clarification c. Culture d. Connection 3. New employee training/orientation 4. Offering education 5. Work assignments VIII. Summary and Conclusion IX. Final Exam (Post-Test)

Instructor: Holly Carlson, MS, RN, CCRN

Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.    Disclosure: Holly Carlson, MS, RN, CCRN has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.