Conflict Management for Direct Supports Staff in IDD

Course Code: REL-IDD-0-DSPCCMS-3

Hours: 1

Type: Online Course

Content Expiration Date: 9/30/2023

Learning Objectives:
Describe elements of effective communication and problems that can arise in communication.
Identify causes of conflict and common styles of conflict management.
Describe methods for managing and resolving conflict.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Effective Communication A. A Tense Meeting B. Communication and Conflict C. The Cycle of Communication D. Communication Problems E. Nonverbal Communication F. Active Listening G. Supporting Communication for Speech Disabilities H. Review I. Summary Section 3: Conflict Management A. An Explosive Argument B. What Causes Conflict? C. Responding to Conflict D. Conflict Resolution, Stress, and Emotions E. Knowledge Check F. Styles of Conflict Management G. Conflict Resolution Skills H. Managing and Resolving Conflict I. Review J. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Instructor: Nellie Galindo, MSW, MSPH

Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Target Audience:
The target audience for this course is: Entry level Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.