Effective Communication

Course Code: REL-ALL-0-EFFCOM

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2023

Learning Objectives:
Engage in key elements of communication.
Identify primary verbal and nonverbal communication cues.
Employ active listening techniques.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Professional Communication Styles A. Creating positive first impressions B. Developing a clear message (clear points and sign posting) C. Delivering your message (voice, volume and rate) D. Review Section 3: Nonverbal communication A. Eye contact B. Facial cues C. Body language (arms/legs, shoulders, body distance and use of ear buds/phone) D. Review Section 4: Active Listening A. Paraphrasing B. Perception checking C. Nonverbal encouragers (head nodding, vocal cues of “mm-hmm” and eye contact) D. Review Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations

Instructor: Susan Fee, M.Ed., LPCC

Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.