Effective Communication Skills Self-Paced

Course Code: REL-PAC-0-ECSSP-R1

Hours: 1

Type: Online Course

Content Expiration Date: 9/30/2023

Learning Objectives:
Explain the basic concepts on how people communicate.
Contrast the difference between the content and context of a message and include examples of each.
Name common barriers to communication.
Identify actions you can do to demonstrate active listening.
Explain the 10 rules of listening to improve your listening skills with others.
Provide examples of non-verbal behaviors that impact communication.
Explain the ways you can activity improve how you send messages to others.
Discuss how to properly talk to physicians, pharmacists, and other professionals.
Discuss how to properly talk to families.
Demonstrate the best way to resolve conflicts at work.
Explain the advantages and disadvantages of written communication.
List tips to remember whenever writing any form of communication.
Discuss the proper way to organize and write a business communication letter.
Describe how to properly conduct a meeting at work.

Instructor: Kristen Crusoe, EdD, MSN, RN

Dr. Crusoe is a Psychiatric/Mental Health and Palliative Care/End of Life nurse consultant. She is also an Assistant Professor of Nursing and Public Health, in both Master's and Doctor of Nursing Practice Programs. Her teaching area of specialty is leadership, focusing on quality sciences, and positive change.  She is a certified Appreciative Inquiry Practitioner, trainer and facilitator as well as a Human Systems Dynamics Professional. She promotes using strength-based approaches to whole system change and transformation and provides both individual and group coaching and mentoring in strength-based methodologies. Disclosure: Kristen Crusoe, EdD, MSN, RN has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Target Audience:
The target audience for this course is: Administrators; in the following settings: Post-Acute Care.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.