Effective Communication: What Supervisors Need to Know

Course Code: REL-ALL-0-ECWSNK

Hours: 1

Type: Online Course

Content Expiration Date: 3/31/2023

Learning Objectives:
Describe effective communication.
List at least three potential barriers to effective communication.
Describe your communication style and listening skills.
Name at least three effective listening techniques.
Construct a communication style that motivates others to action.
Design at least two ways to manage conflict through successful communication.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Effective Communication

Introduction

Effective Communication

Three Types of Communication

Am I a Good Communicator?

How to Communicate Effectively

Benefits of Improving Communication Style

Review

Summary

Section 3: Barriers to Effective Communication

Negative Behaviors

Cultural Differences

Cultural Nuances

Perception

Source Versus Content

Emotional State

Review

Summary

Section 4: Communication Style

What Is Your Communication Style?

Temperaments

Assertive Style

Review

Summary

Section 5: Listening

The Value of Active Listening

Listening Versus Hearing

Listening

Active Listening

Habits to Differentiate Good from Poor Listening

The Secrets to Listening Well

Just Respond

Good Listeners Listen with Their Faces

Summary of Listening Skills

Review

Summary

Section 6: Interpersonal Relationships and Conflict Resolution

Developing Good Interpersonal Relationships

Steps to Success

Be a Role Model

What Does It Mean to be Empathetic?

Benefits of Empathetic Listening

Attitude Adjustment

Giving Feedback

Review

Summary

Section 7: Conflict Resolution

Why So Much Conflict?

Keys to Managing Employee Conflict and Anger

Violence in the Workplace

What You Can Do

Review

Summary

Section 8: Conclusion

Summary

Course Contributor

Resources

References

Congratulations!

Instructor: Jennifer W. Burks, M.S.N., R.N.

Jennifer has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C). She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.” Disclosure: Jennifer W. Burks, M.S.N., R.N. discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Relias LLC as a Salaried Employee All of the relationships listed for this individual have been mitigated.Relevant Non-Financial Relationship with No Entities Exists as a Contributor All of the relationships listed for this individual have been mitigated.

Target Audience:
The target audience for this course is: Administrators; Intermediate level Human Resource Professional; Intermediate level Social Workers; Nurses; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.