Essentials of Communication: Navigating Conversations

Course Code: REL-ALL-0-ECNC

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2024

Learning Objectives:
Identify and differentiate the four key types of conversations.
Recognize the pitfalls and common mistakes in difficult conversations and develop action steps to avoid them.
Apply techniques for successfully navigating, and preparing for, difficult conversations.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Exploring Conversation Types – 4 C’s

Meet Jason

Conversation 4 C’s

Casual Conversations

Constructive Conversations

Critical Conversations

Courageous Conversations

Navigating the 4 C’s

Review

Summary

Section 3: Maximizing Communication Effectiveness in Difficult Conversations

Pitfalls and Common Mistakes of Difficult Conversations

Preparing for Difficult Conversations

Centering (Emotionally & Mentally)

Review

Summary

Section 4: Conclusion

Summary

Course Contributor

References

Congratulations!

Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP

​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. 

Target Audience:
The target audience for this course is: Introductory level Human Resource Professional; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.