Course Code: REL-PAC-0-MHR
Hours: 1
Type: Online Course
Content Expiration Date: 7/31/2023
Learning Objectives:
Recognize how to effectively manage and utilize human resources in the assisted living and residential care setting.
Explain common roles and titles, found in care communities including the concept of the universal worker and staffing approaches.
Recognize important elements of job descriptions.
Identify strategies for recruitment and retention of high quality staff.
Recall issues regarding compensation and benefits, including legal requirements.
Identify effective orientation and training of new staff as well as current employees.
Recognize human resource laws and regulations.
Recognize issues involving employee discipline and termination.
Explain how to maintain personnel files and policies.
Outline:
Hour One Module 1
I.Introduction
a.Organization of course
b.Two modules
c.Learning engagement activities
II.Being a Leader
a.People are important
b.What is required of leadership
i.Compassionate perspective-high degree of interaction with residents
ii.Honesty, connection and appreciation
iii.Leaders at all levels
iv.Learning engagement activity-multiple choice question
III.Staffing
a.Right number of staff
i.Profit margins
ii.Meet the needs of residents
b.Many staffing models
i.Informal approach, resident acuity, staff ratios
c.Universal worker, direct care provider
i.Flexibility
ii.Continuity
d.Departments
i.Titles and roles
ii.Flow chart
a Management
b.Resident Care
1.Nursing, direct care, activities
2.Sales and marketing
i.Outreach
c.Food Service
1.Chefs, cooks, wait staff
d.Business Office
1.Human resources
2.Billing and accounting
3.Specialized roles
v.shared responsibilities
4.Learning engagement activity-Matching question
e.Importance of staffing
f.Recruiting
i.Find the right people for the job
a.Create a winning team
b.Hire managers first
1.involve them in selection process
ii.Job Descriptions
a.What they contain
1.Essential functions
2.Important relationships
3.Qualifications-Knowledge, skills and abilities
4.Special demands
5.Salary range
b.Good business practices
1.Avoid liability-anti-discriminatory practices
2.Application of regulatory and compliance issues
a.The Civil Rights Act of 1964, 1991
3.The American with Disabilities Act
g.Factors affecting the supply and quality of workers
ii.Shortage of workers available to meet the needs of older adults
iii.Wages, benefits
iv.Workplace culture
a.Meet the needs of available workers
b.Offer career opportunities
c.Practice cultural sensitivity
h.Job Seekers
i.Five generations
a.Silent Generation
1.Retired
b.Baby Boomers
1.Reaching retirement age, many still working
2.Vietnam War and the American Dream
c.Generation X
1.Latch key kids, divorced and single parents
2.US losing its position as most powerful
3.First generation not to do as well financially as parents
d.Millennials
1.Children of Boomers
2.Economic factors have been difficult for Millennials
3.Highly educated
4.Looking for growth, flexibility, friends and fun
e.Generation Z
1.Growing up and emerging into the workforce
2.Eco-conscious, gay marriage, legalization of marijuana
3.Adept at digital media and devices
i.Matching recruitment efforts to the generation and times
i.Social recruiting
ii.Traditional marketing/media
iii.Partnering and Employee referrals
iv.Take your time to select the right candidates
v.Learning Engagement Activity
a.three fill in the blank questions
b.stretch and rest
Module 2
j.Interviews
i.Prepare for the interview
a.Job description
b.Interview questions
c.Review resumes
ii.Interviewing tips
a.Put the person at ease
b.Normal business attire
c.Keep questions job related
d.Follow-up after the interview
k.Making the employment offer
i.Job offer letter
a.What it contains
b.At-Will provision
c.Signed and returned, kept in employee personnel file
d.Learning Engagement Activity-Multiple choice question
IV.Employee agreements or contracts
a.Types of contracts
i.Non disclosure
ii.Non compete
iii.Employee education
iv.Contract language cautions
V.Determining Compensation
a.Fair and equitable
b.Similar pay for similar jobs
c.Competitive
d.Regulatory considerations
i.Fair Labor Standards Act
ii.Equal Pay Act of 1983
e.Learning Engagement Activity-Multiple choice question
VI.Employee Orientation and Training
a.How to conduct
b.What should be included
VII.Employee Handbook
a.Communication tool
i.Source of information
ii.Communicates expectations
b.Employer protections
i.At Will provisions
ii.Disciplinary policies
VIII.Employee Retention
a.Getting off to a good start
i.New employee orientation and training
a.Mentoring
b.Safe workplace
i.Workplace illness and injuries
ii.Occupational Safety and Health Act
iii.Employee engagement activity true false and multiple choice questions
c.Rationale for employee retention
d.Retention strategies
i.Supervisor’s role
ii.Workplace friendships
iii.Advancement opportunities
iv.Recognition
v.Respect in the workplace
a.Disrespectful behavior
b.Bullying
c.Impact
e.Turnover
f.Learning Engagement Activity-multiple choice question
IX.Probationary Periods
X.Performance Review
a.Annual
v.unscheduled
b.What it should contain
i.Fair and balanced assessment
ii.No surprises
c.Documentation
XI.Employee Discipline
a.Assist the employee in improvement
b.Fair process
c.Progressive discipline
i.Verbal counsel
ii.Written warning or reprimand
iii.Suspension or Termination
d.Learning Engagement Activity-Multiple choice question
XII.Termination
a.Involuntary
i.Cause for immediate termination
a.Examples of issues
b.List in employee handbook
c.Always use thoughtful process
b.Voluntary
i.Exit survey
ii.Exit interview
a.Interview Questions
c.Learning Engagement Activity-Multiple choice question
XIII.Employee Records
a.Types of records
i.Personnel file
ii.Payroll file
iii.Medical file
iv.I-9 file
b.Keep secure
i.Locked cabinet
ii.Locked room
iii.Restricted access
c.Employee Engagement Activity-Multiple choice question
XIV.Course summary
Instructor: Catherine Zimmerman, LICSW, ACHP-SW, CSW-G
Catherine Zimmerman is a licensed independent clinical social worker who has a private practice providing counseling services to people of all ages and all stages of their lives. She is a freelance healthcare writer and speaker specializing in mental health, ethics, hospice and palliative care, gerontological topics, substance misuse, caregiving, stress and trauma. Zimmerman received her master's degree from Portland State University thirty years ago and is certified in clinical social work-Gerontology. Zimmerman supervises and mentors therapists seeking licensure in Oregon or Washington states. She is the current President of the Washington chapter of the National Association of Social Workers and has provided public presentations on over twenty topics and has numerous published works.
Disclosure: Catherine Zimmerman, LICSW, ACHP-SW, CSW-G has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
Instructor: Cynthia McDaniel, MSN, RN
Cynthia McDaniel MSN RN, is a nurse and administrative consultant in long term care. She is the CEO of ElderWise Inc, a senior living consulting and education group. Cynthia has worked as a nurse consultant for the States of Oregon and Washington, a geriatric care manager, a regional director of clinical operations for a senior living company, and an assistant professor at Oregon Health & Science University School of Nursing. Her research in assisted living focused on the characteristics of residents in assisted living communities and the role of the nurse in assisted living. Cynthia holds a Master's of Science in Nursing from Gonzaga University in nursing education. She is a Fellow of the Sigma Theta Tau/John A. Hartford Foundation Geriatric Nursing Leadership Academy.
Disclosure: Cynthia McDaniel, MSN, RN has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.