Communication and Conflict Management for Children's Services Paraprofessionals

Course Code: REL-BHC-0-CCMSP

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Recall the typical methods that children use to communicate based on their level of development.
Identify barriers that can prevent you from effectively communicating with children.
Indicate strategies you can use to effectively manage conflict and communicate with children at different levels of development.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Understanding and Improving Communication

Meet Coco

Defining Communication

Forms of Communication

Coco’s Form of Communication

Receptive and Expressive Language

Trauma-Informed Communication

Cultural Considerations

Coco Enters Treatment

The Role of Conflict in Communication

Review

Summary

Section 3: Communication & Development

Stages of Development

Infancy

Toddlerhood

Early Childhood

Middle Childhood

Adolescence

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Staff Writer: Lauren Quick-Graham, MSW, LCSW, LCAS, CCS

Lauren received her Master of Social Work degree from North Carolina State University in Raleigh. She has over 13 years of experience working in case management and counseling. She is a PhD student at North Carolina State University focusing on continuing professional education for adult learners. She is a Licensed Clinical Social Worker, Licensed Clinical Addiction Specialist, and Certified Clinical Supervisor in North Carolina. She has worked in private practice, the Veterans Health Administration, and community-based organizations focusing on serving adults with an emphasis on trauma, addictions, chronic pain, and crisis intervention. She has extensive experience providing clinical supervision services to social workers and addiction professionals. Lauren joined Relias as a behavioral health content writer and subject matter expert in 2021.

Target Audience:
The target audience for this course is: Entry level Direct Support Professionals (DSP); in the following settings: Behavioral Health: Community Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.