Problem Solving in the Workplace

Course Code: REL-ALL-0-PSW

Hours: 1

Type: Online Course

Learning Objectives:
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Defining Problem Solving

Meet Sandra

Your Role in Solving Workplace Problems

General Problem Solving Steps

Step 1: Defining the Problem

Step 2: Understanding the Interests of Everyone Involved

Step 3: Brainstorming Possible Options

Step 4: Evaluate Possible Options

Step 5: Select a Solution and Try It Out!

Step 6: Monitor the Effectiveness and Re-evaluate if Necessary

Scenario: Let's Practice!

Breaking Down Complex Problems

Summary

Section 3: Common Obstacles to Effective Problem Solving

Common Obstacles

Conflict Avoidance

6 Steps to Conflict Resolution

Poor Communication

Assertive Communication

Review

Summary

Section 4: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Instructor: David A. Winter, MBA, SPHR, SHRM-SP

​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. 

Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.