Course Code: REL-PAC-0-RNALTC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Identify strategies for managing complaints.
Discuss critical skills needed for new administrators, such as delegation, decision-making, and time management.
Describe the role of the new administrator.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Administrator Basics
Apply Your Training
Establish a Direction for Your Team
Administrator as a Leader
The Art of Delegation
Make Sound Decisions
Manage Time Wisely
Manage your Meetings
Support and Resources
Review
Summary
Section 3: Administrator in Action
Develop Your Coaches
Promote Team Collaboration
Coaching and Counseling
Promote Superior Customer Service
Conflict Resolution
Avoid Litigation
Knowledge Check
Staff Recruitment and Retention
Diversity, Equity, and Inclusion
Employee Health and Safety
Review
Summary
Section 4: Conclusion
Course Summary
Course Contributor
Resources
References
Exam and BrainSparks
Subject Matter Expert: Edward Bartels, RN, BSN, MICN
Ed has 30 plus years of nursing experience with clinical roles in trauma, emergency, critical care, skilled nursing, behavioral health, occupational health, home care, and is a certified clinical nursing instructor in North Carolina. Ed served as Director of Nursing for rural emergency services and physician practices. Ed earned his Bachelor of Science in Nursing from the University of North Carolina, Greensboro. Ed retired from the U.S. Coast Guard with 34 years served.
Target Audience:
The target audience for this course is: Administration; in the following settings: Skilled Nursing Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.