Course Code: REL-PAC-0-SEFFCOM
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Discuss the basic concepts of how people communicate.
Identify at least two actions to enhance active listening.
Describe common barriers to communication.
Indicate at least two examples of nonverbal behaviors that impact communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication
Importance of Communication
What is Communication?
Delivering Communication
Review
Summary
Section 3: Nonverbal Communication
Unspoken Communication
Putting It Into Conversation
Section 4: Barriers to Communication
Barriers
The Message You Send
Other Factors Affecting Communication
Review
Summary
Section 5: Listening and Professional Communication
Listening for Better Communication
Techniques for Active Listening
Ways to Improve Active Listening
Review
Summary
Section 6: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Kathleen Koopmann, RN, BSN
Kathleen is an SME Writer for the Post-Acute Care team. She has over 36 years of clinical and nursing education. She completed her Bachelor of Science in nursing from Western Governor's University. She has training from the North Carolina Statewide Program for Infection Control and Epidemiology through NCDHHS and the University of North Carolina. Kathleen has worked in long-term care, critical care, acute care, Occupational Health, and nursing education. She recently worked as a Staff Development Coordinator and Infection Control Practitioner in long-term care.
Target Audience:
The target audience for this course is: General Staff; in the following settings: Post-Acute Care.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.