Course Code: REL-PAC-0-SEFFCOM-R1
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Discuss the basic concepts of how people communicate.
Identify at least two actions to enhance active listening.
Describe common barriers to communication.
Indicate at least two examples of nonverbal behaviors that impact communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication
Importance of Communication
What is Communication?
Delivering Communication
Review
Summary
Section 3: Nonverbal Communication
Unspoken Communication
Putting It Into Conversation
Section 4: Barriers to Communication
Barriers
The Message You Send
Other Factors Affecting Communication
Review
Summary
Section 5: Listening and Professional Communication
Listening for Better Communication
Techniques for Active Listening
Ways to Improve Active Listening
Review
Summary
Section 6: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Kathleen Koopmann, RN, BSN
Kathleen is a seasoned subject matter expert in post-acute care, with over 37 years of clinical and teaching experience spanning both acute and post-acute care settings. She earned her Bachelor of Science in Nursing from Western Governors University and received specialized infection control training through the North Carolina Statewide Program for Infection Control and Epidemiology, in collaboration with NCDHHS and the University of North Carolina. Kathleen's diverse career includes roles in long-term care, acute care, occupational health, and nursing education. Most recently, she served as a Staff Development Coordinator and Infection Control Practitioner in long-term care, where she played a pivotal role in staff education and infection prevention.
Target Audience:
The target audience for this course is: All Staff; in the following settings: Skilled Nursing Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.