Supervisor Training Curriculum, Pt. 2: Improving Work Performance through Monitoring and Feedback

Course Code: REL-IDD-AAIDD-STC2ASIW

Hours: 1.75

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Identify the purposes of monitoring in supervision.
Describe the differences between formal and informal monitoring and how to give diagnostic feedback.
List the steps of effective performance-based or competency-based training.

Outline:
About This Course

Learning Objectives

Section 2: Monitoring Work Performance

Assessing Work Performance Through Monitoring

Tools for Monitoring Work Performance

Monitoring Work Products

Successful Monitoring

Steps for Making Monitoring Acceptable to Staff

Review

Summary

Section 3: Types of Monitoring in Supervision

Formal Monitoring

Informal Monitoring

Review

Summary

Section 4: Feedback and Training

Providing Feedback to Improve and Support Work Performance

Providing Training to Improve and Maintain Work Performance

Performance- and Competency-Based Staff Training

Review

Summary

Section 5: Conclusion

Course Summary

Course Contributors

References

Editor: Jessica Edwards, BS, QIDP

Jessica is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has over eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as a direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery.

Subject Matter Expert: Margaret A. Nygren, EdD

Margaret A. Nygren, EdD, is the Executive Director and CEO of the American Association on Intellectual and Developmental Disabilities (AAIDD). Prior to her work at AAIDD, she held positions at the Association of University Centers on Disabilities (AUCD), the Disabled and Elderly Health Programs Group at the Centers for Medicare and Medicaid Services (CMS). Dr. Nygren earned a Doctorate of Education in Organizational Leadership from Nova Southeastern University, a MA in Clinical Psychology from West Virginia University, and a BA in Psychology from Beloit College, and was named a Fellow of the AAIDD in 2018.

Target Audience:
The target audience for this course is: Advanced level Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.