Course Code: REL-PAC-0-WMT
Hours: 0.25
Type: Online Course
Content Expiration Date: 9/30/2026
Learning Objectives:
Explain how each person’s role is a part of the marketing team.
List at least two methods to improve overall satisfaction for clients.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Internal Marketing: A New Client’s Experience
Word of Mouth
Bad Marketing: A Bad Day for Maggie
Word-of-Mouth Marketing Depends on You
While Providing Care
While Answering the Phone
While Preparing a Meal
While Housekeeping
As a Team
Review
Section 3: Conclusion
Summary
Course Contributor
References
Congratulations!
Subject Matter Expert: Jennifer W. Burks, M.S.N., R.N.
Jennifer has over 30 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C) and is a Curriculum Designer in post-acute care for Relias. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
Target Audience:
The target audience for this course is: Administration; in the following settings: Home Health Agencies.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.